FAQ
What is your return policy?
You have 14 days from the day you receive your order to return an item if you are not satisfied.
Returned items must be:
- Unworn
- In pristine condition
- With original tags attached
How can I return an item?
To initiate a return, please contact our customer service team by email at info@urbanpanda.com
You will receive a return number and detailed instructions.
Return shipping costs are the customer's responsibility, unless:
- The item is faulty
- We sent the wrong item
Is delivery free?
Yes, absolutely. We provide free delivery on all orders, regardless of the order value. No hidden fees.
What are your delivery costs?
Delivery is free across the United States.
Do you ship internationally?
At this time, we ship only within the United States.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery. You can also visit our Track Your Order page.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
Do you have a physical store?
No. We operate online only and do not have physical store locations.
Other questions?
If you need additional assistance, please visit our contact page or email us at info@urbanpanda.com. We're happy to help.
Contact Information
Store name: Urban Panda
Address: 2014 Morrie Ave, Cheyenne, WY 82001, United States
Phone: +1 307 357 2462
Email: info@urbanpanda.com
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 09:00 - 17:00 (EDT)
Weekends: 11:00 - 16:00 (EDT)
Reach out to us: Contact page